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CANCEL your AppleCare or Cellular Protection Plan. Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

How to cancel by phone

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to AppleCare

Important Things

There are a few important things to keep in mind when you cancel and return an AppleCare coverage plan:

  • If you cancel your AppleCare plan within 30 days of purchase, you’ll get a full refund, minus the value of any service already provided.

  • If you cancel your AppleCare plan more than 30 days after your purchase, you’ll get a refund based on the percentage of unexpired AppleCare coverage, minus the value of any service already provided. You can find the cancellation fee in the AppleCare product Terms and Conditions for your AppleCare Protection Plan or AppleCare+.

Refund guidelines may vary in your region. Learn more about the Terms and Conditions specific to your product and country or region.

Here’s what you’ll need:

Step 1

AppleCare Number

The AppleCare agreement number from your Proof of Coverage certificate.

Step 2

Serial Number

The serial number of the Apple device your AppleCare plan covers.

Serial Number
Step 3

Sales Receipt

Your original sales receipt. If you bought the AppleCare plan and the device it covers directly from Apple, we might not need to see your receipt.

Call Apple. Tell the Advisor that you need help with an AppleCare plan refund.

How to cancel online

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to AT&T
Step 1

Open the AT&T website

Click here to go to the AT&T website.

Step 2

Log in

Log in to your account and go the My Wireless page (see the image below).

Step 3

Select the device

Select the device with the protection Plan under My Devices & Features.

Step 4

Manage Device & Features

Click on Manage Device & Features and expand AT&T Mobile Protection Pack, AT&T Mobile Insurance or AT&T Protect Advantage (depending on which product you have) by clicking the See Features button.

Step 5

Click Remove

Click Remove at the bottom of the AT&T Mobile Protection Pack (image below).

Click Remove at the bottom of the AT&T Mobile Protection Pack (image below).
Step 6

Click the “Continue”

Click the “Continue” action button to confirm plan cancellation.

How to cancel by phone

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to AT&T
Step 1

Open the AT&T website

From your AT&T phone, call AT&T customer support at 1-800-331-0500 (available 24/7).

Step 2

Log in

When prompted say “cancel my mobile insurance plan.

Step 3

Select the device

The system will guide you through the cancellation process.

Step 4

Manage Device & Features

Confirm your cancellation, and you’re all set.

How to cancel online

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to Verizon
Step 1

Open the Verizon website

Click here to go to the Verizon website.

Step 2

Log in

Log in to your account.

Step 3

Manage Products

Go to My Plan & Services, then Manage Products & Apps, then click Manage Your Products (see image below).

Manage Products
Step 4

Remove Protection

Scroll to “Total Mobile Protection” and click the Remove from Account button in the upper right corner (see the image below).

Scroll to “Total Mobile Protection” and click the Remove from Account button in the upper right corner (see image below).
Step 5

Cancel Protection

Click “Decline Equipment protection” to confirm your cancellation.

How to cancel by phone

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to Verizon
Step 1

Call Support

From your Verizon phone, call Verizon customer support at 1-800-922-0204 or by dialing *611 (6 am to 11 pm, Mon-Sun)

Step 2

Voice Prompt

When prompted, say “Cancel mobile protection plan.”

Step 3

Enter PIN

Enter your account PIN for your protection plan.

Step 4

Speak to Agent

When connected with an agent, ask to cancel your mobile protection plan.

Step 5

Verify Account

For verification, you will be asked to enter your account password.

Step 6

Confirm Cancellation

Confirm your cancellation, and you’re all set!

How to cancel online

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Step 1

Visit Sprint

Click here to go to the Sprint website.

Step 2

My Sprint Menu

Click the “My Sprint” menu at the top of the page and then click “Add/remove services” (image below).

Click the “My Sprint” menu at the top of the page and then click “Add/remove services”
Step 3

Account Login

Log in to your account.

Step 4

Select Lines

Select the lines that you want to remove the protection plan from.

Step 5

Remove Add-ons

Scroll to Service Add-ons and click remove.

Step 6

Service Add-ons

On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).

On the Service Add-ons page, scroll down to “Service add-ons you already have”
Step 7

Remove Protection

On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).

Step 8

Confirm Removal

On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).

Step 9

Save Changes

On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).

How to cancel by phone

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Step 1

Call Sprint

From your Sprint phone, call Sprint customer support at 1-888-211-4722 (available 24/7).

Step 2

Press 5

Press “5” for other options.

Step 3

Press 3

Press “3” for other options.

Step 4

Press 0

Press “0” for other options.

Step 5

Speak to Agent

When connected with an agent, ask to cancel your insurance plan.

Step 6

Confirm Cancellation

Confirm your cancellation, and you’re all set.

How to cancel online

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to T-Mobile
Step 1

Visit T-Mobile

Click here to go to the T-Mobile website.

Step 2

Account Login

Log in to your account.

Step 3

Plan Link

At the top of the page, click the “Plan” link.

Step 4

Change Services

On the Plans and Services page, click “Change Services.”

Step 5

Protection Options

Scroll down to Premium Handset Protection.

Step 6

Uncheck JUMP™

Uncheck the box for JUMP™ (image below).

Step 7

Click Next

Scroll to the bottom of the page and click “Next.”

Step 8

Submit Changes

You’ll be asked to review the changes you’ve made. Check the box to agree to the terms and conditions, then click “Submit Changes” to confirm your cancellation.

How to cancel by phone

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to T-Mobile
Step 1

Call T-Mobile

From your T-Mobile phone, call T-Mobile customer support at 1-800-937-8997 or by dialing 611 (6am to 10pm, 7 days a week).

Step 2

Enter Mobile Number

Enter your mobile number.

Step 3

Request Representative

Say “Representative” to speak with an agent.

Step 4

Verify Identity

For verification, you will be asked for the last 4 digits of your social security number.

Step 5

Request Cancellation

Tell the customer service agent that you want to cancel your insurance.

Step 6

Confirm Cancellation

Tell the customer service agent that you want to cancel your insurance.

How to cancel by phone

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to Geek Squad
Step 1

Call Geek Squad

Call Geek Squad customer support at 1-800-GEEKSQUAD (433 - 5778) (available 24/7).

Step 2

Say 'Cell Phone

When prompted, say “cell phone.”

Step 3

Say 'Cancellation

When prompted, say “cancellation.”

Step 4

Speak to Agent

When connected with an agent, ask to cancel your protection plan.

Step 5

Confirm Cancellation

Confirm your cancellation, and you’re all set.

How to cancel online

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to SquareTrade
Step 1

Login & Manage

Login to your SquareTrade account, go to the “My Warranties” tab, and select “Manage.” A number of tabbed options will appear below.

Step 2

View & Cancel Plans

From here, you can use the menus to check the status of a particular Care Plan or see them all at once. You can also click on one of the tabbed options in order to cancel it.

How to cancel by phone

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to Asurion

Switching from Asurion insurance to an AKKO plan doesn’t have to be complicated. In order to cancel Asurion phone insurance, take a moment to find out when your current insurance will run out. You can find this information by calling Asurion customer service or logging into your online account with your cell service provider.

Once you’re ready to cancel, call the Asurion customer service line for your specific service provider. You can find this information directly on the Asurion website on the Contact Us page.

The representative you speak with should be able to cancel your warranty during your call once they receive the personal information about your account that they need.

After confirming your cancellation with an Asurion customer service representative, make sure to check your next bill to confirm that coverage has been cancelled. If you prefer to write in a cancellation notice instead, you can find the address to send it to on the terms and conditions of your warranty or your original receipt.

How to cancel online

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Compare AKKO to Upsie
Step 1

Access Online Portal

Log onto your online portal

Step 2

My Account Page

Go to the My Account page

Step 3

Click Cancel

Once you see your warranty, click “Cancel”

Step 4

Submit Reason

Type in why you want to cancel Upsie phone insurance and click “Submit”

Need help AKKO Robot

Need help?

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Contact us

Benefits of AKKO Phone Insurance

Basic Phone

Protect your phone against damage or breakdowns

Get Basic Phone

From $5/month

Multiple Phones

Protect multiple phones against damage, breakdowns, and theft

Phone+

Protect your phone against damage, breakdowns, and theft

Get Phone+ Plan

From $7/mo

Individual Bundle

Protect 1 phone + 25 items per plan. Personal and home electronics and more!

Home Tech

Protect unlimited devices at a single address

Compare plans

Basic Phone

From $5/month

Get Basic Phone

Phone+

From $7/month

Get Phone+

Everything

From $15/month

Get Everything

Home Tech

From $25/month

Get Home Tech

Home Tech+

From $50/month

Get Home Tech+

Items Protected

Protect 1 Phone

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Protect Laptops, Tablets, and all your other electronics

Minus icon
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Protect TVs, speakers, gaming consoles and more

Minus icon
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Protect photography gear

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Protect music instruments and audio gear

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Protect sports equipment

Minus icon
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Cost & Deductibles

Cost

$6 – $12 /month

($5 – 11 /month if paid annually)

$6 – $12 /month

($5 – 11 /month if paid annually)

$15 /month

($14 /month if paid annually)

$25 /month

($22 /month if paid annually)

$50 /month

($42 /month if paid annually)

Phone damage deductibles

$29 – $99

(based on model)

$29 – $99

(based on model)

$29 – $99

(based on model)

$29 – $99

(based on model)

$29 – $99

(based on model)

Phone theft/replacement deductibles

$75 – $99

(based on model)

$75 – $99

(based on model)

$75 – $99

(based on model)

$75 – $99

(based on model)

$75 – $99

(based on model)

Damage Deductibles(other items)

N/A

N/A

$99

$99

$99

Theft Deductibles(other items)

N/A

N/A

$99

$99

$99

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Compare plans

Basic Phone

From $5/month

Get Basic Phone

Items Protected

Protect 1 Phone

Checkmark icon

Protect Laptops, Tablets, and all your other electronics

Minus icon

Protect TVs, speakers, gaming consoles and more

Minus icon

Protect photography gear

Minus icon

Protect music instruments and audio gear

Minus icon

Protect sports equipment

Minus icon

Cost & Deductibles

Cost:

$6 – $12 /month

($5 – 11 /month if paid annually)

Phone damage deductibles:

$29 – $99

(based on model)

Phone theft/replacement deductibles:

$75 – $99

(based on model)

Damage Deductibles(other items):

N/A

Theft Deductibles(other items):

N/A

Phone+

From $7/month

Get Phone+

Items Protected

Protect 1 Phone

Checkmark icon

Protect Laptops, Tablets, and all your other electronics

Minus icon

Protect TVs, speakers, gaming consoles and more

Minus icon

Protect photography gear

Minus icon

Protect music instruments and audio gear

Minus icon

Protect sports equipment

Minus icon

Cost & Deductibles

Cost:

$6 – $12 /month

($5 – 11 /month if paid annually)

Phone damage deductibles:

$29 – $99

(based on model)

Phone theft/replacement deductibles:

$75 – $99

(based on model)

Damage Deductibles(other items):

N/A

Theft Deductibles(other items):

N/A

Everything

From $15/month

Everything

Items Protected

Protect 1 Phone

Checkmark icon

Protect Laptops, Tablets, and all your other electronics

Minus icon

Protect TVs, speakers, gaming consoles and more

Minus icon

Protect photography gear

Minus icon

Protect music instruments and audio gear

Minus icon

Protect sports equipment

Minus icon

Cost & Deductibles

Cost:

$6 – $12 /month

($5 – 11 /month if paid annually)

Phone damage deductibles:

$29 – $99

(based on model)

Phone theft/replacement deductibles:

$75 – $99

(based on model)

Damage Deductibles(other items):

N/A

Theft Deductibles(other items):

N/A

Family

From $10/month

Get Family

Items Protected

Protect 1 Phone

Checkmark icon

Protect Laptops, Tablets, and all your other electronics

Minus icon

Protect TVs, speakers, gaming consoles and more

Minus icon

Protect photography gear

Minus icon

Protect music instruments and audio gear

Minus icon

Protect sports equipment

Minus icon

Cost & Deductibles

Cost:

$6 – $12 /month

($5 – 11 /month if paid annually)

Phone damage deductibles:

$29 – $99

(based on model)

Phone theft/replacement deductibles:

$75 – $99

(based on model)

Damage Deductibles(other items):

N/A

Theft Deductibles(other items):

N/A

Home

From $25/month

Get Home

Items Protected

Protect 1 Phone

Checkmark icon

Protect Laptops, Tablets, and all your other electronics

Checkmark icon

Protect TVs, speakers, gaming consoles and more

Checkmark icon

Protect photography gear

Checkmark icon

Protect music instruments and audio gear

Checkmark icon

Protect sports equipment

Checkmark icon

Cost & Deductibles

Cost:

$15 /month

($14 /month if paid annually)

Student Rate: $14 /month

($13 /month if paid annually)

Phone damage deductibles:

$29 – $99

(based on model)

Phone theft/replacement deductibles:

$75 – $99

(based on model)

Damage Deductibles(other items):

$99

Theft Deductibles(other items):

$99

Bundle Multiple Plans and Save 5%!